Policies

Prescription Rechecks

Examinations and contact lens fitting fees represent payments for services that were rendered and are not refundable.  Patients may receive one free prescription recheck within 60 days of their initial examination.  Additional prescription rechecks are $29.99.  A prescription recheck beyond six months of your initial examination results in a new examination.  

Return Policy for Eyeglasses

Once your custom order is placed, you have until the end of that business day to cancel it.  Otherwise, all sales are final.  We do not offer an exchange or refund for restyling frames.  We do not replace lost or stolen eyeglasses.  We provide a one-time 60-day prescription lens or frame manufacture warranty at no charge to you once the order is processed.  If you are unable to adjust to the prescription that you received from our doctor, then you may receive one free prescription recheck and one free eyeglass remake within 60 days of placing your initial order.  If you used an outside doctor's prescription, then we will provide you with one free eyeglass remake as long as you return with an updated prescription within 60 days of placing your initial order.  If you are unable to pick up your order within 60 days, then you forfeit the free prescription recheck and the free eyeglass remake.  Additional prescription rechecks within the 60-day grace period are $29.99, and additional eyeglass remakes within the 60-day grace period are 35% of your original total (this excludes prior insurance benefits or prior reimbursements)Prescription rechecks outside of the 60-day grace period are $29.99, and eyeglass remakes outside of the 60-day grace period are 35% of your original total (this excludes prior insurance benefits or prior discounts).  If your eyeglass remake is a lesser or downgraded product, then there is no reimbursement.  If your remake is an upgraded product, then you are responsible for the difference.  Non-prescription eyewear can be returned within 30 days if it is in the original condition.  If you have scratches on your anti-reflective coating, then you may receive a one-time remake within one year of your original purchase.

Return Policy for Contact Lenses

If you are fitted for contacts by our doctor, then we provide at least one set of disposable contact lenses for you to sample before you decide to purchase.  Any unopened or unmarked boxes of contact lenses may be returned or exchanged within 60 days from the date you received your order.  Otherwise, all sales are final.

Policy for Medicaid Eyeglasses

Medicaid requires 4-6 weeks to deliver eyeglasses.  If your eyeglasses are not picked up within one year from the date of order, then they will be returned to Medicaid.  Medicaid does not cover accidental scratches or damages.  We do not replace lost or stolen eyeglasses.  If you prefer, then you may use your prescription to purchase eyeglasses or use your benefit elsewhere.  If you are unable to adjust to the prescription that you received from our optometrist, then you may receive one free prescription recheck within 60 days of receiving your initial order.

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